Chapter Review Questions
- Why is it important for managers to understand individual differences at work?
- Which employee abilities seem to be most important in determining job performance? Explain.
- Define personality. Which personality traits are most relevant to understanding organizational behavior? Why?
- Explain how the concept of locus of control works. Provide an example.
- Describe the basic incongruity thesis. Do you agree with this thesis? Under what circumstances might the thesis be most likely to be true? Least likely to be true? Explain.
- Why is it important for managers to understand ethical standards in the workplace? How do ethics affect our behavior at work?
- How should managers handle the “gray zones” that are common to ethical dilemmas in organizations? Explain.
- Define culture. How do culture and cultural variations affect work behavior and job performance? Provide examples to show why a knowledge of such differences is important for managers.
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