Key Terms
- adaptation
- Technique of working with or around differences
- boundaries
- Lines that make the limits of an area; team boundaries separate the team from its external stakeholders
- cognitive complexity
- The ability to view situations from more than one cultural framework
- collaboration
- The action of working with someone to produce or create something
- cultural intelligence
- A skill that enables individuals to function effectively in cross-cultural environments
- emotional intelligence
- The capability of individuals to recognize their own emotions and others’ emotions
- exit
- Technique of last resort—removal of a team member
- Forming
- The first stage of team development—the positive and polite stage
- ground rules
- Basic rules or principles of conduct that govern a situation or endeavor
- head, body, and heart
- Techniques for becoming more adept in cross-cultural skills—learning about cultures (head), physical manifestations of culture (body), and emotional commitment to new culture (heart)
- knowledge economy
- The information society, using knowledge to generate tangible and intangible values
- managerial intervention
- Technique of making decisions by management and without team involvement
- mining
- To delve in to extract something of value; a technique for generating discussion instead of burying it
- Norming
- The third stage of team development—when team resolves its differences and begins making progress
- paradox
- A self-contradictory statement or situation
- Performing
- The fourth stage of team development—when hard work leads to the achievement of the team’s goal
- real-time permission
- A technique for recognizing when conflict is uncomfortable, and giving permission to continue
- Storming
- The second stage of team development—when people are pushing against the boundaries
- structural intervention
- Technique of reorganizing to reduce friction on a team
- working group
- Group of experts working together to achieve specific goals; performance is made up of the individual results of all members
Source contents: Principles of Management and Organizational Behavior. Please visit OpenStax for more details: https://openstax.org/subjects/view-all
